Terms & Conditions

  • Cancellation policy: Treatments cancelled with 48 hours or more prior notice incur no charge. Treatments cancelled with less than 48 hours notice incur 100% charge and payment must be made within 30 days (unless your slot can be filled with another client)
  • Treatment times are an estimate only. Bookings are subject to availability and booking early is encouraged to avoid disappointment.
  • Prices are effective from November 2023 and are subject to change without prior notice.
  • Gift Vouchers are non-refundable and are valid for 12 months only. They must be mentioned at time of booking and presented on day of treatment.
  • It is advisable to book your follow-up massage during your visit (to return within 1 month).
  • Any medical condition should be advised of at the time of booking, and you should consult the “Contraindications to Massage” page before booking to check that massage is suitable for you.
  • Rosalie Holistic Therapy is a wellbeing health centre. Inappropriate behaviour will not be tolerated. This includes comments or actions of a sexual nature, poor hygiene, and being rude or disrespectful. Please do not smoke heavily prior to your appointment.
  • We reserve the right to refuse or terminate treatment at any time, and you may be liable for payment of the terminated treatment.
  • Payment should be made in advance by using the online booking system – Square & Stripe. Payments by bank transfer need to be made at least 48hrs before the day before your treatment – please request details. Payments on the day by card reader or cash only allowed with prior agreement.
  • If you arrive late to your appointment, your treatment time will be shortened, in order to accommodate the appointments which follow yours.